FAQs

How does Lend Me The Dress work?

1. Choose the perfect dress for your specific date.

2. Select the first day of your 6 day rental period in our calendar. Your dress will arrive on or before this selected date, giving you the full 6-day rental period to enjoy your dress for your photoshoot or event.

We use overnight shipping and returns with NZ POST. We send rentals out 2-3 days in advance to accomodate for any shipping delays with couriers. Please be specific when placing your order so that we can get your rental to you exactly when you need it.

3. The rental agreement consists of a 6 day rental period, starting from the first day you select in our calendar (your chosen delivery date) and ending on the last day of your selected 6 day period.

The dress must be posted back to us on the next available posting day after your rental period ends. The rental period may be extended for an additional cost.

Can I come and try an outfit on before I hire a dress?

All of our dresses are loose, floaty styles or have adjustable straps to cater to a range of different sizes. We don't do try ons but are happy to send extra measurements of dresses if required. If you are unhappy with your dress, please email us as soon as you get it and we can organise a return and exchange for another dress. 

Am I able to pick up my order?

We send all dresses out via tracked post and have them returned via tracked post. This ensures that the dresses are shipped out and arrive back to us safely with tracking.

Do I need to pay a deposit to rent a dress?

No, we do not require a deposit to rent a dress.

We carefully check and photograph every dress before it is sent out. If the dress is returned damaged beyond normal wear and tear, we will provide photos of its condition before it was sent and issue a separate invoice for the cost of the damage or necessary repairs/replacement.

We simply ask that you take good care of your dress during the rental period and return it in the same condition you received it.

What are my delivery options?

Postage is included in the price of the dress hire. This postage cost includes tracked, overnight delivery of the item to you and the return bag (pre-addressed to us) that you receive in the bag with your rental.

Although we aim for overnight delivery, we can't guarantee this will always be the case. We recommend booking your dress in advance as early as possible to ensure your dress arrives to you on time.

If you live rural please let us know so we can ensure your dress is sent out earlier and there is a charge of $6 for rural delivery that needs to be selected at checkout.

What if I accidentally stain or damage the dress?

We understand accidents happen! Most wear and tear isn't an issue (e.g white sand or sequins coming off). We will do our best to repair and clean the item.

Please be extra careful when it comes to photoshoots on the beach. Hold your dress up so that it does not touch black sand or water. Fake tan marks our white dresses, we do not recommend tanning before wearing white gowns, kimonos or dresses. 

For stains that need to be removed with extra dry cleaning, there will be a fee of $50, and will be under the discretion of Lend Me The Dress.

Please do not try to mend or clean the dress yourself. In the event that an item is damaged beyond repair, you can be charged up to 150% of the retail or market value of an item, depending on the replacement cost.

What if the dress doesn't fit?

Most of the young girls dresses have adjustable straps, or are a loose fit. We recommend sizing up if you are unsure. Our womens dresses have measurement details on our website. Please choose carefully as we do not offer refunds on our rentals. We offer store credit if dresses are returned on the same day that they arrive, and this allows you to choose another dress in time for your event or photoshoot. 

What if I return a gown late or not at all?

Lend Me The Dress rental period is six days. Your rental period starts on the first day you select in our calendar and runs through to the last day of your selected 6 day period.

The gown must be posted back to us on the next available posting day after your rental period ends in the pre labelled return bag provided. 

If the gown is returned late, additional fees may apply. If the gown is not returned, you may be charged the full replacement cost of the gown.

If you are rural or it is difficult for the courier to get to you, please leave a message letting us know.

If your event was cancelled due to weather or sickness, we generally try to accommodate and extend the rental for you one way or the other. Please contact us ASAP if this happens. However, if you have not attempted to contact us in advance and the dress is not returned by its due date, a late fee of $45 per day will apply.

Do I need to wash my gown before returning it?

No, we do not require you to wash your rental before returning it to us.

However, we do ask that you please shake it out thoroughly of any sand or twigs that might be stuck in it. If it is wet, please hang it on the line to dry before returning and then shake out sand or grass etc. 

If you do wash the garments that are sent to you, and you damage them during this process and beyond repair, please email us straight away to let us know we appreciate your honesty. You can be charged up to 150% of the retail or market value of an item, depending on the replacement cost.